Supportii
Managed IT support that doesn't gate-keep your team
Most SMEs end up paying for an MSP that only their IT lead can talk to. Supportii flips that: every employee gets a self-service portal to raise tickets and check status, while you keep oversight of seats, spend and SLA performance from the same Lensii dashboard.
Supportii is opening to early-access customers in 2027. Tell us your shape and we'll let you know when slots open.
User-based ticketing portal
Every employee can raise a ticket directly without going through the IT lead. Status updates land in their inbox; the manager sees the queue, MTTR and category breakdown.
- Self-service ticket raising
- Email + portal updates
- Manager dashboard with SLA timing
- Categorisation + tagging
Seat management
Add a starter, remove a leaver, change a role — once. The change flows to Microsoft 365, your antivirus, your backup, and your endpoint manager without you logging into each one.
- Joiner / mover / leaver workflows
- Cross-vendor seat propagation
- Audit trail per change
- Same portal as Lensii
Endpoint & patch oversight
Every device gets a patch + posture report. We don't try to be your MDM — we sit alongside Intune (or Jamf, or Kandji) and tell you when something's drifted.
- Patch-state visibility per device
- Cyber-Essentials-aligned baseline
- Drift alerting
- Works alongside your MDM
Tenant knowledge base
A private wiki for "how do we do X here". Tickets that resolve a common issue automatically suggest a KB article — over time the internal helpdesk gets smarter without anyone curating it manually.
- Per-tenant private space
- Markdown articles
- AI-assisted draft from resolved tickets
- Search across past tickets
SLA & reporting
Quarterly review pack with first-response time, MTTR, recurring categories and where we'd recommend prevention work. The numbers are honest — including misses.
- First-response & resolution timing
- Recurring-issue heatmap
- Honest miss reporting
- Quarterly review call
Joiner / leaver runbooks
A documented, audited process for every new starter and every leaver. Aligns with Cyber Essentials access-control requirements and makes ICO breach response materially simpler if it ever comes up.
- Per-role provisioning template
- 1-day SLA on leaver revocation
- Audit trail with completion proof
- CE+ aligned
Pricing
Per-user, predictable, no surprises
Supportii pricing covers your monitoring, helpdesk and core managed services in a single per-user fee. Add-ons sit on top, only as you need them.
Early access pricing
Supportii pricing on enquiry.
Supportii is opening to early-access customers in 2027. Tier pricing is being finalised with our pilot cohort — get in touch and we'll quote you directly, including a founder-rate discount on annual plans.