Privacy notice

Who we are

Inclusive IT Solutions Ltd is the controller for personal information collected through this website. We are an active private limited company registered in England and Wales under company number 14208583.

Registered office: 1386 London Road, Leigh-on-Sea, Essex, SS9 2UJ.
Privacy contact: david.kirkman@inclusiveitsolutions.co.uk.

Information we collect

Depending on how you use the site, we may collect:

• your name, organisation, work email address and telephone number;
• the service information and message you provide in an enquiry, quote or early-access form;
• referral information attached to a form submission;
• technical request information needed to operate and protect the site, such as IP address, request time, browser details and security events; and
• cookie preferences and analytics information where analytics is configured and you consent.

Please do not send special-category information, passwords or other secrets through the public forms.

Why we use it

• To respond and take steps before a contract: handling enquiries, quotes and onboarding requests.
• To perform a contract: providing an agreed service and communicating about it.
• For legitimate interests: operating, securing and improving the website, preventing misuse and keeping a useful record of business conversations.
• With consent: optional analytics cookies and any separately requested marketing communication.
• To meet legal obligations: records we must keep under applicable law.

We do not sell personal information or use public-form submissions for targeted advertising.

Who receives it

We share information only where needed with service providers that support hosting, security, customer communication, payment, accounting or service delivery, and with professional advisers or public authorities where required. Customer-specific processors are identified in the relevant contract or data-processing terms.

Where a recipient processes information outside the UK, we use an applicable UK adequacy regulation or contractual safeguard and make further information available on request.

How long we keep it

We keep enquiry and early-access information only while the conversation remains relevant and for a reasonable period afterwards. Contract, billing, security and support records follow the retention period set for that record type, taking account of legal requirements, dispute periods, security needs and the customer agreement. Information is deleted or anonymised when the applicable period ends.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or receive your information, and to object to particular uses. Where we rely on consent, you can withdraw it at any time without affecting earlier processing.

To exercise a right, email david.kirkman@inclusiveitsolutions.co.uk. We may need to confirm your identity. You can also complain to the Information Commissioner’s Office.

Security

Website and administrative controls include encrypted transport, encrypted storage where supported by the service, multi-factor authentication for administration, least-privilege access, security logging, incident-response procedures and backup-and-restore procedures. No internet service can eliminate every risk.

Cookies and analytics

See our cookie notice. Analytics remains disabled unless a valid analytics property is configured and you choose the analytics category. The essential authorised-preview cookie does not enable analytics.

Changes

We update this notice when our website processing changes. The review date above shows the latest published version.