Managed IT support
that puts your whole
team first.
Stop waiting on an MSP only your IT lead can talk to. Inclusive IT Solutions gives every employee a self-service helpdesk, proactive monitoring and a security baseline — one predictable per-user fee, one UK team that answers the phone.
Vendor-neutral. We support the tools your business already uses.
Inclusive by Name. Inclusive by Design.
Good IT. Good employment. Not a compromise.
People with disabilities and mental health challenges are too often funnelled into unskilled work or left behind altogether. We are building a business that changes that — while delivering exceptional IT services to UK SMEs.
Our Mission
To provide high quality, cost effective IT services to UK SMEs — while creating high-skilled employment, education and training for people with disabilities and mental health challenges who are too often left on the scrap heap.
Read our storyReal Careers, Not Token Jobs
We recruit, train and develop people into skilled technical roles — with structured pathways to industry certifications and genuine career progression. Talent is everywhere. Opportunity shouldn't be rationed.
Our commitmentSupporting Charities
Registered charities and CIOs receive our services at cost — no management markup, no strings attached. Organisations doing good work shouldn't have their resources drained by IT overhead.
Our social commitmentThe Problem
Sound familiar?
UK SMEs waste thousands every year on software they can't see, manage, or control. We fix that.
Slow, gate-kept support
Only your IT lead can log a ticket, so everyone else waits. Issues pile up and small problems become outages.
Reactive, not proactive
Nobody's watching patch state or backups until something breaks. You find out from a user, not a dashboard.
Security drift
Devices fall behind on patches and baselines. 1 in 4 SMEs has had a breach trace back to an unpatched endpoint.
Joiner/leaver chaos
Starters wait days for access; leavers keep it for weeks. Manual, unaudited, and a compliance risk.
No single view
You can't see ticket volume, response times, or device health without chasing people for spreadsheets.
There's a better way
One helpdesk every employee can use. Proactive monitoring. A security baseline. Per-user pricing. And a UK team that actually answers the phone.
Cost calculator
Estimate your monthly managed IT cost
Per-user pricing, tiered by team size. Charities pay our Cause rate.
Ex VAT. Per-user fee covers core managed services; add-ons priced separately. 250+ users — contact us.
Request a tailored quoteHow It Works
Simple by design
Three steps to proactive, people-first managed IT support.
We Onboard
We map your users, devices and current setup, set a Cyber-Essentials-aligned baseline, and stand up your portal — no rip-and-replace.
We Watch
Proactive monitoring on endpoints, patches and backups. Every employee can raise a ticket; we resolve against clear SLAs.
You Run
One per-user invoice, quarterly reviews with honest numbers, and a UK team on the end of the phone. No surprises.
Why Inclusive IT
Built for UK SMEs, not enterprise
Per-user simplicity
One predictable monthly fee per user. No bundle maths, no surprise line items.
Vendor Neutral
We're not tied to any vendor. We recommend what's right for you — and switch it when something better comes along.
Proactive by default
Monitoring, patching and security baselines run continuously — issues caught before they become tickets.
UK-Based Support
A real person answers when you call. UK GDPR aware, Essex-based, and built for businesses like yours.
Pricing
Transparent, per-user pricing
One all-in monthly fee per user — helpdesk, monitoring, patching and security baseline included.
Spark
5–19 users
5–19 users
- Remote helpdesk (Mon–Fri 9–5)
- RMM via N-able
- Patch management
- Endpoint monitoring
- Backup job monitoring
- Monthly health report
Surge
20–99 users
20–99 users
- Everything in Spark
- Helpdesk Mon–Fri 8–8
- Priority ticket queue
- Quarterly account review
- Security alerting
- Proactive device health checks
Crest
100–249 users
100–249 users
- Everything in Surge
- 24/7 critical-incident response
- Dedicated account manager
- Monthly account review
- SLA with breach penalty
- Onboarding workshop
Registered charity or CIO? Our Cause rate is £15/user/month — same engineers, lower rate.
Reduced rate, same service. No hidden fees, no strings attached.