Help when you need it
Your team can reach our helpdesk by phone or online. Ask in your own words. No IT jargon needed.
Managed IT · Opening 2027
Managed IT that looks after your people.
Anyone on your team can ask us for help, in plain English. We look after devices, Microsoft 365, security and backups for one monthly subscription per person, with no charge per ticket. Every customer also helps fund routes into technical work.
What we look after
The everyday IT, looked after.
The same care for every organisation we support, whatever its size.
Laptops and phones kept healthy
We monitor supported devices, apply updates and follow up when one falls behind.
Microsoft 365 kept tidy
We manage email, licences and permissions day to day.
Starters welcomed, leavers closed off
We set up, change and remove accounts and access as your team changes.
Security kept switched on
Multi-factor sign-in, encryption, access controls and updates kept in place.
Backups checked
We monitor backups, look into failures and write down how to recover.
Third-party supplier coordination is included too. When your broadband, software or equipment supplier is needed, we work with them for you.
Every customer plays a part
Your IT support helps open routes into work.
Every managed IT customer helps fund the route we are building, from learning to a lasting career. We will talk about outcomes once they are real.
Education
Clear routes into technical knowledge and digital skills.
Supported training
Hands-on experience with real tools and systems, with support that recognises barriers without defining people by them.
Employment
Genuine paid technical work, with useful responsibility and room to progress.
Per user, per month
Prices to be confirmed, with a lower rate for charities.
One monthly subscription per person, with no charge per ticket. The rate falls as your team grows. Cause is our lowest rate, for eligible registered charities and CIOs.
Spark
Small team, no IT person
Price TBC
5 to 19 users
- Helpdesk 9am to 5pm, Monday to Friday
- We monitor your laptops and phones
- Updates applied and followed up
- A monthly note on what changed
Surge
Growing faster than the setup
Price TBC
20 to 99 users
- Helpdesk 8am to 8pm, Monday to Friday
- Urgent issues go to the front of the queue
- Security alerts watched, not just logged
- A service review every quarter
Crest
Enough people to need structure
Price TBC
100 to 249 users
- Helpdesk 8am to 8pm, Monday to Friday
- A route that skips the queue when something is down
- One named contact for your organisation
- A service review every month
- A handover session at the start
Cause
Registered charities and CIOs
Price TBC
1 to 249 users · eligibility required
- Helpdesk, laptops and accounts at a lower rate
- Helpdesk 9am to 5pm, Monday to Friday
- Eligibility confirmed before you sign
Projects, hardware and third-party licences are quoted before work starts. For more than 249 people, tell us about your organisation.
Switching provider
A careful handover from your current provider.
- 01
We get to know you
We document your people, devices, systems, suppliers and the problems you want fixed.
- 02
Access moves over
Accounts, admin access, documents and supplier details move over to us.
- 03
Your team starts calling us
We agree the handover date, open support to your team and work through the problems we inherit.
FAQs
Managed IT questions
What does managed IT include?
Helpdesk support, device and account management, Microsoft 365 admin, security essentials, backup monitoring, starters and leavers, and working with your other IT suppliers.
Can you take over from our current IT provider?
Yes. We document your setup, move access over and agree a handover date. Then we open support to your team.
What costs extra?
Projects, hardware and third-party licences. We agree the scope and the price with you before that work starts. Support tickets are covered by the monthly subscription.
How does the social mission work?
Every managed IT customer helps fund routes into education, supported training and paid technical work. We will share outcomes once they are real.
Opening 2027 · quoting now
Ability is everywhere. Opportunity is not.
Your IT support can help change that. Tell us how many people you have, what you use today and when your current contract ends. We'll send you a scope and a monthly price.
Get a quote